West Coast Auto Airconditioning (“WCAA”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.
Who this policy applies to
This policy applies to everyone who contacts us, requests a quote, books a service, uses our website, or otherwise deals with our business, whether by phone, email, in person, or online.
What information we collect
Depending on how you deal with us, we may collect:
Your name and contact details, including phone number, email address and postal or physical address.
Details about your vehicle, such as make, model, registration and service history.
Information about the work you are enquiring about or have had carried out.
Records of your communications with us, including emails, messages and enquiry form submissions.
Payment-related information needed to process transactions.
Technical and usage information collected automatically when you visit our website, such as your, browser type, pages viewed, and advertising identifiers.
How we collect it
We collect most information directly from you, for example when you call us, email us, fill in a form on our website, or bring your vehicle in. We also collect some information automatically through cookies and similar technologies when you use our website. In limited cases we may receive information from third parties, such as an insurer, a fleet manager, or a person booking a service on your behalf.
Why we use your information
We use your personal information to:
Provide quotes and carry out the services you request.
Contact you about your booking, your vehicle, or the progress of a job.
Process payments and issue invoices.
Handle warranty matters, enquiries and complaints.
Improve our services and the way we run our business.
Send you marketing communications where you have consented or where the law otherwise allows, such as service reminders and offers.
Meet our legal and record-keeping obligations.
Marketing and how to opt out
If you have given us your details, we may send you marketing by email or SMS about our services and offers. Every marketing message will identify us and include a way to unsubscribe. You can opt out at any time by using the unsubscribe link, replying to ask us to stop, or contacting us using the details below. Opting out of marketing will not affect messages we need to send you about a current job.
Who we share your information with
We do not sell your personal information. We share it only where needed to run our business, including with:
Trusted service providers who help us operate, such as our customer management (CRM), booking, invoicing, call-tracking and IT providers.
Advertising and analytics providers, including Google, which help us understand and improve our marketing.
Payment providers who process transactions.
Suppliers where a part or job requires it.
Others where you have consented, or where we are required or permitted by law.
Cookies and website tracking
Our website uses cookies and similar technologies, including Google advertising and analytics tools, to make the site work, understand how it is used, and measure the performance of our advertising. These may collect information such as your IP address, the pages you view, and advertising identifiers. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Overseas storage
Some of the providers we use store data on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled appropriately.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including through secure systems and access controls. No system is completely secure, and we cannot guarantee absolute security, but we work to keep your information safe. We keep information only for as long as we need it for the purposes above or to meet our legal obligations.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.
Contact us
If you have any questions about this policy or your personal information, contact us at:
West Coast Auto Airconditioning
65 Gordon Road, Mandurah WA
Phone: (08) 9581 7794 | Mobile: 0498 033 588